HR Onboarding Specialist
Lead the onboarding and early development of Virtual Assistants by delivering training, monitoring performance, coordinating client placements, and ensuring every new hire is set up for long-term success.
The Role:
As an HR Onboarding Specialist, you will own the end-to-end onboarding and early lifecycle experience for Nova’s Virtual Assistants (VAs). You will ensure new hires complete orientation and training, monitor early performance, coordinate placements with our marketing and account teams, and maintain Nova’s CRM and related operational records.
Key Responsibilities:
- Manage full onboarding process for new Virtual Assistants: orientation, training assignments, documentation, and completion tracking.
- Deliver or coordinate training sessions and ensure VAs meet required competency standards.
- Review live monitoring systems and end-of-day (EOD) reports to track VA activity and productivity.
- Conduct regular performance reviews and provide actionable feedback to VAs and managers.
- Coordinate with Nova’s marketing and account teams to match and assign the right VAs to clients based on skills and capacity.
- Maintain and manage Nova CRM: update records, track candidate and assignment status, and generate reports for stakeholders.
- Escalate and document issues related to performance, attendance, or compliance; recommend remediation or offboarding where necessary.
- Contribute to continuous improvement of onboarding materials, checklists, and training curricula.
Required Qualifications:
- 2–4 years of experience in HR operations, onboarding, talent coordination, or a related role.
- Experience coordinating onboarding, training, or performance management for remote employees or contractors.
- Familiarity with CRM systems (experience managing CRM data and workflows).
- Strong communication skills, both written and verbal, with experience delivering training or feedback.
- Comfortable reviewing operational reports, monitoring dashboards, and making data-driven recommendations.
- Strong organizational skills and attention to detail; ability to manage multiple onboarding workflows simultaneously.
- Experience working in or supporting distributed/remote teams.
Bonus Points:
- Experience with healthcare or HIPAA-sensitive environments.
- Prior experience managing Virtual Assistants or remote staffing marketplaces.
- Familiarity with workforce management or live-monitoring tools.
- Experience using project management and HRIS tools (e.g., Asana, Trello, BambooHR, Greenhouse).
Why Join Us?
- Make an impact by enabling high-performing remote teams that support healthcare operations.
- Collaborative, supportive culture with opportunities to improve processes and grow professionally.
- Remote/flexible work and the chance to shape how we onboard and develop our distributed workforce.
Benefits:
- Work from home
We're excited to have you take the next step with Nova Virtual Solutions.
You're one step closer to joining Nova Virtual Solutions. Please complete the form below so our team can review your details and continue with the onboarding process. Make sure all information is accurate before submitting
I acknowledge and agree to the compensation package offered for this role, which includes a competitive base salary, performance-based incentives, and standard company benefits in accordance with Nova Virtual Solutions' compensation structure.
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