HR & Recruitment Specialist (VA Operations)

Nova Virtual Solutions is a virtual assistant agency that recruits, trains, and deploys remote talent to support clients across administrative, operational, and back-office functions. The HR & Recruitment Specialist is responsible for building and maintaining Nova's bench of virtual assistants — sourcing and hiring qualified VAs, managing the active roster and its availability, monitoring VA performance and engagement, and matching the right VA to each client based on skills, experience, and fit. The role ensures Nova always has well-qualified, well-supported talent ready to deploy and that placed VAs continue to perform to client expectations.

• VA Recruitment — Sourcing candidates through job boards, social platforms, referrals, and talent communities; writing and posting job ads
  • Screening applications, conducting interviews, and administering skills and aptitude assessments
  • Running reference and background checks and verifying experience and credentials
  • Building and maintaining a talent pipeline so qualified VAs are available ahead of demand
• VA Staffing Management — Maintaining an accurate, up-to-date VA roster including skills, availability, capacity, and current assignments
  • Forecasting staffing needs against the client pipeline and planning coverage accordingly
  • Managing reassignments, backfills, and replacements when a VA is unavailable, underperforming, or rolls off an account
  • Coordinating schedules, time-off, and shift coverage across the VA team and across time zones
• VA Monitoring — Tracking VA performance against attendance, productivity, and quality metrics
  • Holding regular check-ins, gathering client feedback, and surfacing issues early
  • Managing performance conversations, coaching, corrective action, and offboarding when required
  • Identifying skill gaps and coordinating training or upskilling
• VA Matching — Pairing VAs to clients based on required skills, experience, working hours, and personality fit
  • Reviewing client requirements with the Client Coordination Specialist to define the ideal candidate profile
  • Presenting matched candidates, supporting client selection, and confirming placements
  • Monitoring match quality after placement and rematching where the fit is not working

• 2+ years of experience in recruitment, talent acquisition, or HR - ideally within a BPO, staffing, or virtual assistant agency
• Demonstrated experience sourcing, screening, and hiring remote talent
• Strong interpersonal, interviewing, and candidate-assessment skills
• Highly organized, with the ability to manage many candidates and placements at once
• Excellent written and verbal English communication
• Reliable remote work setup (computer, stable internet, quiet workspace)

• Experience with an applicant tracking system (ATS) and sourcing tools
• Comfortable coordinating talent and schedules across multiple time zones and regions
• Background in performance management or workforce/capacity planning

People-oriented · detail-driven · strong judgment of fit · proactive pipeline building · dependable follow-through · discreet with confidential information.

Works closely with the Client Coordination Specialist: that role translates client needs into a candidate profile, and this role sources and matches against it — so every placement is both a strong skills fit and a smooth client experience.