Payroll & Billing

As a Payroll & Billing Specialist, you will manage end‑to‑end payroll and client billing operations for Nova’s virtual staff and ISRs. You will ensure timely, accurate payroll runs, maintain CRM commission records, process automated client billing, reconcile deposits and QuickBooks transactions, and serve as the primary phone contact for billing and payroll inquiries.

• Process weekly payroll for virtual staff via Wise and biweekly payroll for Nova ISRs using ADP.
• Follow up with staff daily to collect and update payroll information and resolve discrepancies.
• Maintain Nova CRM records to confirm ISR commission accuracy and update commission-related data.
• Process and review automated client billing; contact clients to resolve payment issues and update billing information.
• Suspend services for clients who refuse or fail to resolve outstanding payments, following company policy.
• Monitor incoming deposits and reconcile payments to ensure funds are received and allocated correctly.
• Review and assist with QuickBooks reconciliation to help balance books and record transactions accurately.
• Answer and manage Nova’s billing and payroll phone line; respond professionally to inquiries and escalations.
• Document processes, exceptions, and communications; escalate complex financial issues to management as needed.

• 2–4 years of experience in payroll, billing, accounts receivable, or related finance operations.
• Hands‑on experience with payroll platforms (ADP or equivalent) and electronic payout systems (e.g., Wise).
• Experience managing CRM data and workflows related to commissions or billing.
• Familiarity with QuickBooks or similar accounting software for transaction review and reconciliation.
• Strong communication skills—comfortable making client and staff phone calls to resolve issues.
• High attention to detail, strong organizational skills, and ability to manage recurring payroll and billing cycles.
• Experience working with remote or distributed teams.

• Experience in healthcare or HIPAA‑sensitive environments.
• Prior experience handling commissions for independent contractors or sales/ISR teams.
• Knowledge of payment processors, ACH, merchant services, or subscription billing platforms.
• Experience implementing billing collections processes and service suspension workflows.

• Play a critical role ensuring timely pay for our teams and reliable billing for our clients.
• Collaborative, supportive culture with opportunities to improve financial processes and grow professionally.
• Remote/flexible work and the chance to shape financial operations supporting a distributed healthcare workforce.

• Work from home